PhatHouse Brewing Co – Refund Policy

• Damaged or Defective Items: Report within 3 days of delivery.

• Shipping Errors: Contact us immediately to resolve the issue.

• Returns: Must be requested within 7 days of receiving your order.

• Refunds: Issued to the original payment method or as store credit if needed.

• Non-Refundable Items: Includes opened, used, consumed, or customised products.

• Return Shipping: Covered by PhatHouse only if the fault is ours; otherwise, the customer covers costs.

• Order Cancellations: Allowed within 24 hours of purchase.

• Contact: Email info@phathouse.co.nz for refunds or inquiries.